MedData Services

Frequently Asked Questions

	What types of Facilities does MedData Services PAP provide services to? MedData Services PAP has been specifically designed to serve those Healthcare providers who are providing services to qualified low income and uninsured patients. This would include Hospitals, Community Health Centers, County Health Departments, Physicians, Mental Health Centers, Free Clinics, Homeless Shelters, Charitable Organizations, and any other Government or Private facility providing healthcare to the uninsured or underserved patients.
	How can MedData Services PAP assist me in accessing and/processing claims for prescription assistance programs for low-income patients? Most of the major pharmaceutical manufacturers have programs in place to provide free branded medications to low income individuals who meet the company’s program guidelines. However, each of these companies has their own specific eligibility requirements. Understanding these requirements and guidelines can be quite confusing. MedData Services PAP can ease the administrative burden by doing the following: • Providing instructions for all of the approximately 160 programs and over 1500 products listed in our database. • The available forms have been digitalized in the database for your review, printing, and/or automatic completion. • Storage of required physician and patient information in our database can be retrieved and used for automatic completion of the available applications. This eliminates the time required to manually fill out the applications and increases the accuracy of the application process. • Applications are printed locally for patient and physician signatures and ready for submission to the manufacturer for enrollment in the program. • Available reports will keep track of the application submissions, and prompts the user when re-application/renewals are required.
	Does MedData Services PAP submit applications electronically to the manufacturers? No. The manufacturers do not currently accept electronically submitted applications. The current process requires original signatures of the physician and in most cases the original signature of the applicant. Should the manufacturers to accept electronic submissions of applications in the future MedData Services PAP will provide this feature to our users.
	What are the minimum hardware and software requirements to run MedData Services PAP? The following are the Recommended System Requirements and the Minimum System Requirements. As with any WEB based computer, program the more memory and speed that you connect to the Internet will have an impact on how well the program will work. Please review the Minimum System Requirements needed to use MedData Services PAP. However, we highly recommend that you consider upgrading to the Recommended Requirements. Recommended Requirements • Pentium 300 MHz or higher • Windows ME, NT, 2000, or XP • 128 MB RAM • SVGA Monitor capable of supporting 800x600 resolution. • Microsoft Internet Explorer 5.0 or Higher • Acrobat Reader 5.0 or Higher • Internet Explorer is a free download @ www.microsoft.com • Acrobat Reader is a free download @ www.adobe.com • Ink jet or laser printer with 600 dpi or higher Minimum System Requirements • Pentium 75 MHz or Higher • Windows ME, NT, 2000, or XP • 32 MB RAM • SVGA Monitor capable of supporting 800x600 resolution • Microsoft Internet Explorer 5.0 or Higher • Acrobat Reader 5.0 or Higher • Internet Explorer is a free download @ www.microsoft.com • Acrobat Reader is a free download @ www.adobe.com • Ink jet or laser printer with 300 dpi
	Do I need to have any special software installed? No. MedData Services PAP an Internet based Application Service Provider and all you will need is access to the Internet.
	Is there a limit to the number of users I can have for my account? There is no limit to the number of authorized users you may have. Your Account Administrator will have the ability to assign users to your account.
	Does MedData Services PAP disclose physician or patient data with any outside parties? MedData Services PAP does not share or disclose any data stored on our server. MedData Services PAP is simply an off-site repository and an application service provider for your facility.
	How may drugs are listed in the MedData Services PAP database? There are approximately 1,500 branded pharmaceutical products listed in our database. The list of medications is constantly due to the different medications being added or deleted from the different programs.
	Aren’t all prescription assistance programs basically the same? No. Each of these programs is different. Remember these programs are provided at the discretion of each manufacturer. The manufacturer may require different demographic, financial, or medical information. Some manufacturers have drug specific programs that will have different qualification requirements from their primary program. These programs can also differ significantly in terms of user friendliness. MedData Services PAP has a rating system on user friendliness based on user surveys.
	Do all of the programs have a digitalized application in your database? No. Some programs require phone registration, some require you to use their original application for enrollment and renewals, and some use a voucher system. MedData Services PAP is currently developing a process that will allow you to automatically fill out and track those applications that currently must be completed manually.
	How many of these programs have an application that can be completed in the MedData Services PAP database? Approximately 60% to 65%, however MedData Services PAP is currently developing a procedure that will increase the number of applications that can be automatically filled out and tracked to approximately 90%.
	What type of security does the MedData Services PAP Web site provide? MedData Services PAP has a number of security features in place for both the physical security of the server and the data stored on the server including encryption on transmission of data, multi-tier access authentication. A full description of these features will be provided on request.
	Does MedData Services PAP have a Disaster Recovery Procedure in place? Yes.
	Are instructions and requirements for all programs in the database? Yes, instructions and requirements for all programs are included in the MedData Services PAP database. The requirements for these programs can change frequently and we are constantly updating this information in our database.
	Is MedData Services PAP affiliated with any pharmaceutical manufacturer? No, MedData Services PAP is privately owned.
	How often are the applications updated? The applications are updated on an ongoing basis as information is received thru the efforts of the MedData Services PAP staff and the users of the program providing us with update information they may become aware of before we do.
	Does MedData Services PAP provide any reports? Yes, MedData Services PAP currently provides 11 different reports. These reports will provide the daily user as well as administrators with valuable information on patients, medications, dollar values, application status, application renewals and other valuable information. You also have the ability to export the data stored in your account, which can then used to create any number of custom reports.
	How long does it take to get enrolled in these programs and what is the amount of medication normally dispensed in these programs? The initial enrollment time with these programs is normally between four to six weeks. Once the patient is accepted into the program the renewal process is normally much faster. Most programs will normally dispense a 60-90 day supply of medication.
	What is the average dollar value of the medications received? Based on our experience the average value of the medications received is around $100 to $140 for patients in an outpatient clinic. MHMR patient medications will average $300 to $400 and Emergency Room reimbursements will be higher.
	What do the pharmaceutical manufacturers do with the information provided to them about the patients and physicians? The medication dispensed these programs is considered prescription drug products that must be distributed under the Prescription Drug Marketing Act (PDMA). PDMA requires the manufacturer of these products keep very accurate records regarding the disbursement of these prescription medications and to prevent the misuse and medication recalls.
	How much does MedData Services PAP cost? MedData Services PAP has three price levels. Level 1 is $350.00 per month which is for hospitals with over 50 licensed beds. Level 2 is $275.00 for hospitals with less than 50 licensed beds, physician offices, outpatient clinics and other healthcare facilities and providers. Level 3 is $150.00 for remote facilities sharing a database with the primary account.
	Do I have to pay for upgrades and updates? No, all upgrades and updates are included with the application fees.
	Is training provided? Yes, MedData Services PAP will provide an initial training session and there is an online manual that will answer most of your questions. A MedData Services PAP representative is also available to provide support during the hours of 9:00 AM to 5:00 PM Central Time Zone Monday thru Friday.
	How do I sign up? Click on the 'Contact Us' link and fill out the information form and click submit and a MedData Services PAP representative will contact you.