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Training and Support

 

“MedData has and continues to provide a service that saves the mental halth centers an enormous amount of money, (millions each year) which without, we would not be able to continue the medication program to our consumers”

Renee' Beasley
Med Coordinator for Helen Farabee MHMR

As part of MedData Services’ customer assistance program, we provide an initial comprehensive training session at no additional charge. Our training staff will schedule a time to help you setup your system and begin using the online program, which usually takes less than an hour and can be done from anywhere – all you need is a phone and computer. 

In addition to the one-on-one training session, we provide an online tutorial and interactive manual to guide you through the process and answer common questions.

MedData Services also offers a customer support line Monday – Friday, 9:00am to 5:00pm CST: 1-888-246-1085. A skilled expert is available to assist in any matter relating to the website, software, user account, facility account, or any other questions.
If after-hours, there is a customer assistance link on the MedData website to submit a question or request service; all inquiries will be answered the next business day.